How We Prioritise Repairs
When you tell us about a repair, we categorise it as follows:
Emergencies
We will endeavour to fix this within 24 hours
Emergency repairs are instances such as; burst water mains, flooding and gas leaks.
Urgent
This should be fixed within 7 working days
Urgent repairs are instances such as; minor plumbing leaks / defects, blocked drains, sinks, basins, baths and toilets, or defective cisterns and overflows.
Routine
These should be resolved within 28 calendar days
Routine repairs are instances such as; repairs to walls, brickwork and slates / tiles, clearing of gutters and downpipes, or repairs to kitchen fittings.
