How We Prioritise Repairs

When you tell us about a repair, we categorise it as follows:

Emergencies

We will endeavour to fix this within 24 hours

Emergency repairs are instances such as; burst water mains, flooding and gas leaks.

Urgent

This should be fixed within 7 working days

Urgent repairs are instances such as; minor plumbing leaks / defects, blocked drains, sinks, basins, baths and toilets, or defective cisterns and overflows.

Routine

These should be resolved within 28 calendar days

Routine repairs are instances such as; repairs to walls, brickwork and slates / tiles, clearing of gutters and downpipes, or repairs to kitchen fittings.

Also in: repairs and upkeep
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