How to Pay Your Rent
Rent is always due weekly in advance. This means you need to pay each Monday for the week ahead.
If you prefer to pay your rent monthly or 4-weekly, we can arrange this. Your rent will, of course, still needs to be payable in advance.
By Standing Order from your Bank Account.
This is the easiest way to pay your rent. Once you have set up the standing order, you can be confident that your rent will be paid. You will be given a standing order mandate as part of the sign up process, or at any time thereafter upon request. You will also be advised how much your weekly, 4-weekly or monthly payments should be.
Housing Benefit
If you are on a low wage, or receive welfare benefits, or are retired and your income or savings are below a certain level, you may be able to get help with your rent from Housing Benefit. We will give you assistance in helping you complete these forms.
If you apply for Housing Benefit, please note:
- You are still responsible for paying the rent.
- You are responsible for your Housing Benefit claim.
- You will have to pay any rent not covered by Housing Benefit.
The usual reasons rent is not covered by Housing Benefit are:
- Late application: So always apply as soon as you move in
- Late renewal: So always complete your annual renewal form on time
- Incomplete application: So always send all the information required in with your claim form
- Incorrect information: So always let them know of changes in your household
We will
- Answer any questions about issues that might affect your claim.
- Tell you how to have the Housing Benefit paid direct to us.
- Let you know if your Housing Benefit payment stops or is suspended, if payments are sent direct to the Association.
Problems with payment of your rent
You are responsible for ensuring that your rent is paid in full and on time. However, the Association will always be happy to assist should any problems arise in terms of claiming housing benefit and other welfare benefits that you may be entitled to.
If your rent is persistently in arrears, the Association will have no alternative but to take action, which may result in the loss of your home.
It is always possible to resolve a problem with rent, especially when you contact us straight away. Don’t delay and don’t hesitate, get in touch as soon as there is a problem and let us help you sort it out.